Scale Your Startup With Confidence
Scaling your startup is exciting—but without customer-centric strategies, retention and revenue can suffer. I help female founders build sustainable systems that drive growth, efficiency, and long-term success.
Rooted in Industry Insight
Scaling Is Tough - And Without a Customer Success Strategy, It can be a Losing Battle.
You’ve built something incredible, but without the right systems, you’re losing customers and revenue. As a female founder, you’re juggling growth, retention, and a million other priorities — Does any of this sound familiar?
Churn is eating away at your growth because onboarding and engagement aren’t dialed in.
Your team is reactive, not proactive, constantly putting out fires instead of driving retention.
Sales, product, and CS aren’t aligned, leading to frustrated customers and lost expansion opportunities.
You need strategic leadership, but hiring a full-time CCO isn’t realistic at this stage.
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How I help You Scale
Fractional Customer Success Consulting
A strategic partnership designed to help female founders build, optimize, and scale their customer success operations. Whether you need ongoing leadership or a one-time project, I act as your CCO to create the right systems, processes, and strategies to drive retention, expansion, and customer advocacy.
What's Included:
Fractional Leadership
Customer Journey Mapping
Playbook Development
Customer Success Metrics & KPIs
Tech Stack & Automation
Team Training & Leadership Development
Cross-Functional Alignment
Churn Reduction & Revenue Expansion
3-month minimum retainer
Flexible Terms based on Scope
Project-Based Customer Success Consulting
In a consulting capacity, I provide in-depth analysis and guidance on specific projects or challenges where specialized expertise is required. I often act as a project manager, steering your team to successful execution without direct team management responsibilities. Inquire about 1:1 Mentorship, Team Training & Workshops or Staffing Solutions.
success Stories
Led a global CS transformation, rolled out new playbooks & KPIs, improving retention & team efficiency.
Built CS & Ops functions from the ground up, supporting massive eCommerce growth during COVID.
Scaled CS teams from a few employees to 1,000+ globally, supporting $1B+ in revenue.
After Consulting, Your Startup WIll Gain:
A Scalable Strategy, A Stronger Team, and More Revenue
Through leadership and personalized consulting, I bring you the strategy and systems you need to scale, retain customers, and grow.
A scalable, structured customer success strategy that drives retention & revenue growth.
Clear playbooks & systems so your team operates efficiently.
Proactive CS strategies that increase customer lifetime value & advocacy.
Stronger collaboration between CS, sales & product teams for smoother operations.
Data-driven insights to measure & optimize CS performance.
Empowered CS teams who know exactly how to drive customer success.
